Frequently Asked Questions
Orders & Shipping
How do I track my order?
You’ll receive a tracking number via email once your order ships. Track your package at mireiabags.com/track-order.
What shipping options are available?
- Standard: 3-5 business days (free over $200)
- Express: 1-2 business days ($15)
- International: 5-10 business days (customs fees may apply)
When will my order arrive?
Most orders ship within 1-2 business days. Delivery estimates will be shown at checkout.
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days for unused items in original packaging with tags attached.
How do I make a return?
- Visit mireiabags.com/returns
- Complete the return form
- Ship items back using the prepaid label
When will I get my refund?
Refunds process within 5 business days after we receive your return.
Product Care
How should I care for my bag?
- Store in dust bag when not in use
- Avoid prolonged sun exposure
- Clean with soft, dry cloth
Are your bags waterproof?
Our bags are water-resistant but not fully waterproof. We recommend using protective sprays.
Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
Is my payment secure?
Yes, all transactions are encrypted with SSL technology.
Warranty
Do you offer a warranty?
We offer a 1-year warranty against manufacturing defects. Contact us at mireiabags.com/warranty-claim for assistance.
For more information, visit mireiabags.com/help-center